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Our 30-Day Return Policy
You can return most items within **30 days of delivery** — that’s 30 days from the day the parcel is marked as delivered to your address, not from the day you ordered.
If the piece isn’t what you hoped for, doesn’t suit the room, or simply isn’t you, send it back and we’ll refund the price you paid. You don’t need to explain yourself, and you don’t need to tell us a story.
What we ask: return the item in the condition you received it, in its original packaging where possible, with any frame, box or pouch intact. Handmade pieces are fragile, so please pack it the way we packed it to you.
**Not returnable:**
– **Custom or personalised orders** — pieces made to your specific measurements, pattern or inscription.
– **Digital products**, including the Chinese Paper Cutting for Beginners course, once access has been delivered. (If there’s a problem with your access, we’ll fix it or refund you — see below.)
– **Earrings and other items worn close to the body**, for hygiene reasons, unless they arrive faulty or damaged. [CONFIRM: 如店铺不销售耳饰，请删除本条。]
If your item arrives **damaged**, skip the return policy entirely — see “Damaged in Transit” below. We’ll make it right, and you choose whether that means a replacement or a refund.
How to Return Something
**Step 1 — Email us**
Write to hello@blessingofchina.com with your order number, the item you’d like to return, and if you’re happy to share it, why. Photos help if something’s wrong. We reply within 24 hours on business days.
**Step 2 — Get the return address**
We’ll send you the return shipping address and, if the return is because of damage or our mistake, a prepaid label. Please don’t ship anything back before you hear from us — we need to match the parcel to your order.
**Step 3 — Send it back**
Pack the item securely and post it within 7 days of receiving the return address. Keep your proof of postage and, if you can, use a tracked service; we can’t refund an item we never receive.
**Step 4 — We refund you**
**Step 1 — Email us**
Write to hello@blessingofchina.com with your order number, the item you’d like to return, and if you’re happy to share it, why. Photos help if something’s wrong. We reply within 24 hours on business days.
**Step 2 — Get the return address**
We’ll send you the return shipping address and, if the return is because of damage or our mistake, a prepaid label. Please don’t ship anything back before you hear from us — we need to match the parcel to your order.
**Step 3 — Send it back**
Pack the item securely and post it within 7 days of receiving the return address. Keep your proof of postage and, if you can, use a tracked service; we can’t refund an item we never receive.
**Step 4 — We refund you**
Once your return arrives and passes a quick check, we issue the refund to your original payment method. You’ll get an email confirming it.
Who Pays Return Shipping
– **If the item is damaged, faulty, or not what you ordered** — we cover return shipping, and you choose a replacement or a full refund.
– **If you’re returning because you changed your mind** — return shipping is at your cost, and we refund the item price. Original shipping charges are not refunded for change-of-mind returns.
– **If your order qualified for free shipping and you return part of it**, and the remaining subtotal drops below the free shipping threshold, we’ll deduct the standard shipping cost from your refund. We’ll always say so before we process it.
Damaged in Transit
We pack carefully — paper between board, porcelain double-boxed, jade padded — but international parcels sometimes get treated roughly. If your order arrives damaged:
1. **Take photos.** A couple of shots of the damage and of the outer packaging is enough.
2. **Email us within 7 days of delivery** at hello@blessingofchina.com with your order number and the photos.
3. **Choose what you’d like:** a replacement (if we have or can make another) or a full refund including shipping.
4. **Keep the item and packaging** until we tell you otherwise — the carrier may need to see it.
You don’t need to return a broken piece before we refund you. If we do ask for it back, we’ll send a prepaid label.
When You’ll Get Your Money Back
We issue refunds within **3–5 business days** of approving your return or claim. The refund goes back to the PayPal account or card you paid with — we can’t send it anywhere else, because that’s how payment protection works for both of us.
After we issue it, PayPal usually shows the money within 1–3 business days; banks and card issuers can take up to a further 5–10 business days to post it to your statement. If it hasn’t appeared after 14 days, email us and we’ll send you the refund confirmation and transaction ID.
Exchanges
The simplest way to exchange something is to return it for a refund and place a new order — our pieces are often one of a kind, and this way you can see what’s actually in stock. For jade bangles, where size matters, email us first: we’ll hold the size you need while your return is on its way.
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Questions about a return? hello@blessingofchina.com — we answer within 24 hours on business days.