Everything people usually ask before their first order. If your question isn’t here, email hello@blessingofchina.com — we answer within 24 hours on business days.
1
Ordering & Payment
#### Q1. How do I pay?
We take payment through PayPal at checkout. You can pay with your PayPal balance or with a credit or debit card through PayPal’s guest checkout — you don’t need a PayPal account. We never see or store your card details.
#### Q2. Is it safe to order from a small seller in China?
It’s a fair question. Three things protect you: you pay through PayPal, which carries its own buyer protection; every order ships with a tracking number, so you can see where it is; and you have 30 days from delivery to return it if it isn’t right. We also answer our own email, at hello@blessingofchina.com, within 24 hours on business days.
#### Q3. Can I change or cancel my order?
Yes, if we haven’t packed it yet. Email us as soon as you can with your order number. We pack orders within 1–3 business days, so the sooner you write, the better. Once a parcel has been dispatched we can’t recall it, but our 30-day return policy still applies.
#### Q4. Do you offer gift wrapping or a gift note?
We can leave the price off the packing slip and include a short handwritten note — just tell us what you’d like it to say in the order notes. [CONFIRM: 如提供礼品包装，请在此补充收费与样式说明；如暂不提供，请删除本句，改为 “We don’t offer separate gift wrapping yet, but every piece arrives carefully packed in a box suitable for giving.”]
#### Q5. I got a discount code — how do I use it?
Enter it in the “Discount code” field at checkout and click Apply, before you pay. One code per order, and codes can’t be applied after an order is placed. Your newsletter code for 10% off is valid for 30 days.
#### Q6. Do prices include tax?
Our prices don’t include import duty or VAT. Orders to the United States under $800 USD generally enter duty-free. Orders to the EU and UK may be charged import VAT by your customs authority, and that charge is the buyer’s responsibility. See our Shipping & Delivery page for the full explanation.
2
Shipping
#### Q1. Where do you ship from, and how long does it take?
We ship from China. We pack your order within 1–3 business days, then delivery takes 7–15 days to the US and Canada, 8–18 days to Europe, and 10–25 days to the rest of the world. Those are the windows we normally see, not guarantees.
#### Q2. Do you offer free shipping?
Yes. Free tracked shipping to the United States and Canada on orders of $49.99 or more, and to Europe on orders of $59.99 or more. Below those amounts, shipping is $6.99 to the US and Canada, $7.99 to Europe, and $9.99 everywhere else.
#### Q3. Will I get a tracking number?
Every order, yes. We email it to you as soon as your parcel is handed to the carrier. Tracking can look quiet for the first few days while the parcel moves through sorting centres; once it reaches your country, your local postal service’s website usually shows more detail.
#### Q4. My tracking hasn’t moved in a week. Is something wrong?
Usually not — international tracking updates in batches. But if it’s been more than 7 days with no movement, email us your order number and we’ll chase it with the carrier directly.
#### Q5. Will I have to pay customs or import tax?
Most US orders under $800 USD enter duty-free. If you’re in the EU or UK, import VAT may be charged by your customs authority, and it is payable by the buyer — it isn’t included in our prices or shipping. We declare every parcel accurately at full value; we can’t mark items as gifts.
#### Q6. My order hasn’t arrived. What now?
Check the tracking first. If it’s been more than 30 days since dispatch, email us and we’ll sort it out — a replacement or a full refund, whichever you’d prefer.
3
Returns & Refunds
#### Q1. What’s your return policy?
Return most items within 30 days of delivery for a refund. The item should come back in the condition you received it, with its original packaging where possible. Custom and personalised orders, and digital products like the course, can’t be returned.
#### Q2. What if my item arrives damaged?
Email us within 7 days of delivery with your order number and a couple of photos, and we’ll replace it or refund you — your choice, including shipping. You don’t need to send a broken piece back before we refund you, and if we do want it back, we’ll pay for the return.
#### Q3. Who pays for return shipping?
If the item is damaged, faulty, or not what you ordered, we pay. If you’re returning because you changed your mind, return shipping is at your cost and we refund the item price; original shipping isn’t refunded in that case.
#### Q4. When will I get my refund?
We issue refunds within 3–5 business days of approving your return. PayPal then usually shows the money within 1–3 business days, and banks may take a further 5–10 business days. It always goes back to the payment method you used.
4
Product Care
#### Q1. How do I care for a framed paper cutting?
Keep it out of direct sunlight — red paper fades, and slowly. Hang it away from kitchens, bathrooms and radiators, where humidity and steam will make the paper curl. Dust the frame with a dry, soft cloth; never spray cleaner onto the glass, spray the cloth instead.
#### Q2. Is the porcelain dishwasher safe?
We’d rather you didn’t. Hand-painted blue and white porcelain and hand-finished teaware last longer washed by hand with a soft sponge and mild detergent. Rapid temperature changes and dishwasher salts are hard on glaze and on hand-applied decoration.
#### Q3. How should I care for my zisha-style teapot?
Rinse it with hot water and let it air dry before you store it. Don’t use detergent — unglazed clay holds flavour, which is exactly the point, and soap will take that away. Keep it for one family of tea rather than switching between green, black and oolong, and never put it on the stove.
#### Q4. How do I look after jade and cloisonné?
Put your jade bangle on after perfume, lotion and hairspray, and take it off before swimming, cleaning or the gym. Wipe it with a soft damp cloth and dry it. Cloisonné should be dusted with a dry cloth; never use chemical polish or abrasive cleaners on enamel, and avoid dropping it — enamel can chip.
5
Sizing
#### Q1. How do I choose the right jade bangle size?
Measure the widest part of your hand — across the knuckles, thumb tucked in — and compare it with our Size Guide. We list the **inner diameter** of every bangle in millimetres. Our Size Guide walks you through three ways to measure, including how to work from a bangle you already own.
#### Q2. What if I order the wrong size?
Email us before you wear it. Unworn bangles in original condition can be returned or exchanged within 30 days of delivery. We’ll hold the right size for you while yours is on its way back.
#### Q3. How tight should a bangle be?
Snug enough that it doesn’t slide past your wrist bone when you shake your hand gently, loose enough to rotate with a little effort and to come off with soap and water. Measure twice: a bangle that fits over your knuckles is usually comfortable, and one that needs force is too small.
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Still Have a Question?
Email hello@blessingofchina.com. A real person reads it and replies within 24 hours on business days — whether you’re asking about a pattern, a size, or whether something will arrive in time for a birthday.